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Smartwings Refund & Compensation Guide

Smartwings flight delay compensation. Smartwings flight cancellation compensation. Learn how to get full refund from Smartwings, refund policy specifics and how to claim Smartwings compensation online.

PASSENGER RIGHTS IN THE EU/UK

Regulations EC261 / UK261

Smartwings is a leisure Czech airline. It’s a low-cost airline. Despite the latter, it has to follow European air passenger laws and regulations. There are two regulations that apply to most Smartwings flights – EC261 and the Regulation UK261. Every time your flight is late, cancelled or overbooked, you may be entitled to European flight compensation. Don’t forget to file a claim!

EU and UK air passenger rights laws are practically identical.

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SITUATIONS WHEN YOU CAN GET COMPENSATION FROM SMARTWINGS

Have You Experienced Any of This?

Flight information screens

Flight Delay

Person at the airport

Flight Cancellation

View from the airplane

Denied Boarding

Man with a suitcase at the airport

Smartwings Flight Delay Compensation


ELIGIBILITY:

all passengers (includes infants)

Every time Smartwings flight is delayed, and the delay is due to the airline’ s fault, you may be entitled to EU flight delay compensation up to 600 euro. As long as the delay is at least 3 hours long at the moment of arrival to the final destination. For example, technical problems with an airplane are considered airline’ s fault (you can get compensation from the airline).

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Smartwings Refund For Cancellation


ELIGIBILITY:

all passengers (includes infants)

Every time Smartwings cancels a flight, no matter the reason, you must be given either a new flight or a full refund. You have a right to choose any of these two options. The same rules apply to all flights both departing from and arriving to Europe (EU, EEA, UK). In some cases, you may also have a right to EU flight cancellation compensation from Smartwings.

How Much Can You Claim?

€250

SHORT-HAUL FLIGHTS

Up to 1,500 km

€400

MEDIUM-HAUL FLIGHTS

1,500 – 3,500 km

€600

LONG-HAUL FLIGHTS

More than 3,500 km